Privacy Policy
Padel Boutique Ltd 03.07.2026
This policy explains how Padel Boutique Ltd (“we”, “us”) collects and uses your personal data when you book with us, visit the Club, use padelboutique.co.uk, or hear from us by email or social media.
Padel Boutique Ltd is the data controller. Company number 15926249, registered office Palliser House Second Floor, Palliser Road, London, United Kingdom, W14 9EB. Contact: info@padelboutique.co.uk. ICO registration: ZB907434.
1. What we collect
Bookings. When you book through Playtomic, we receive your name, contact details, booking history and Playtomic level. Playtomic is a separate data controller for your Playtomic account — see Playtomic’s own privacy policy.
Payments. Payments are processed by Stripe (online) and Square (at the Club). We do not see or store your full card details; we receive confirmation of payment and transaction records.
Marketing. If you sign up to our mailing list, we hold your name and email address in Mailchimp. If you join our WhatsApp Community, your name and phone number are visible to us within WhatsApp.
Website. Our website uses cookies — see section 6.
At the Club. Accident and first aid records where an incident occurs; CCTV footage; photography at sessions and events (see section 5).
Correspondence. Emails, DMs and messages you send us.
2. How we use it and why
| Purpose | Lawful basis |
|---|---|
| Managing your bookings, payments and refunds | Performance of a contract |
| Running classes, socials and levellings | Performance of a contract |
| Sending our newsletter and offers | Consent (unsubscribe any time) |
| WhatsApp Community updates | Consent (leave any time) |
| Responding to enquiries | Legitimate interests |
| Health & safety, accident records | Legal obligation |
| CCTV for security | Legitimate interests |
| Improving our website and marketing | Consent (cookies) / legitimate interests |
We do not sell your data.
3. Who we share it with
We use trusted service providers to run the business: Playtomic (bookings), Stripe and Square (payments), Mailchimp (email), Meta (Instagram, WhatsApp), Google (analytics and advertising) and our website host. Each processes data under contract and their own published terms. Some providers (for example Mailchimp and Meta) may process data outside the UK; where they do, transfers are protected by recognised safeguards such as the UK Extension to the EU–US Data Privacy Framework or standard contractual clauses.
We will share data where required by law — for example with our insurers, or with enforcement or regulatory bodies.
4. How long we keep it
- Booking and payment records: 6 years (tax and accounting requirements)
- Accident records: 3 years from the incident (longer for incidents involving children)
- Marketing data: until you unsubscribe or after prolonged inactivity
- CCTV: 30 days unless needed for an incident
- Correspondence: as long as needed to deal with your enquiry
5. Photography
We photograph and film sessions and events for our website and social media. We’ll always respect a request to be left out — tell a member of staff, or email us if an image of you has been published and you’d like it taken down.
6. Cookies
padelboutique.co.uk uses essential cookies to make the site work, and, with your consent, analytics and advertising cookies. You can accept or reject non-essential cookies via the banner, and manage cookies in your browser settings at any time.
7. Your rights
You have the right to access your data, correct it, have it deleted, restrict or object to its use, and to data portability. To exercise any of these, email info@padelboutique.co.uk — we’ll respond within one month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.
8. Changes
We’ll update this policy as our services change. The current version will always be published at padelboutique.co.uk.